§1 GENERAL PROVISIONS

The online store available at the address www.piokami.pl is operated by:

PIOKAMI Rajmund Januszewski

1 Maja St. 77/158-530 Kowary

Poland

NIP: 6112368168

These regulations define the rules of:

• using the online store,
• placing orders,
• concluding sales contracts,
• delivering digital and physical products,
• submitting complaints,
• withdrawing from the contract.

Contact with the Seller:

• e-mail: biuro@piokami.pl
• phone: +48 514 215 793

§2 DEFINITIONS

• Seller – PIOKAMI Rajmund Januszewski
• Client – a natural person, company, or organizational unit making a purchase
• Digital product – content delivered electronically (e.g., e-books, instructions, files)
• Physical product – tangible items
• Sales contract – a contract concluded between the Client and the Seller

§3 TECHNICAL CONDITIONS

To use the store, the following is required:

• a device with internet access,
• an up-to-date web browser,
• an active email address.

§4 PLACING ORDERS

Orders can be placed through the website 24 hours a day, 7 days a week.

The condition for order fulfillment is:

• providing accurate information,
• making payment.

The sales contract is concluded at the moment of payment confirmation.

Orders are processed within 3–14 working days from the moment of receiving payment.

§5 PRICES AND PAYMENTS

All prices are quoted in Polish zlotys (PLN) and are gross prices.

Available payment methods:

• fast online transfers,
• electronic payments,
• traditional bank transfer.

The Seller reserves the right to change prices.

§6 DELIVERY OF PRODUCTS

Digital products

Digital products are delivered:

• automatically after payment is made,
• via a download link or email.

The Client is obliged not to share purchased materials with third parties.

Physical products

Physical products are delivered within 7–14 days, depending on product availability.

§7 RIGHT TO WITHDRAW FROM THE CONTRACT

According to Article 38 of the Consumer Rights Act:

The right to withdraw from the contract does not apply to digital products if:

• the delivery of content has begun with the Client's consent,
• the Client has been informed of the loss of the right to withdraw from the contract.

By making a purchase, the Client agrees to the immediate execution of the order.

Return of physical products

The consumer has the right to withdraw from the contract within 14 days without giving a reason.

This period expires after 14 days from the day the consumer took possession of the item.

To exercise the right of withdrawal from the contract, the Seller must be informed (e.g., by email).

• The goods must be returned immediately, no later than within 14 days
• The consumer bears the return costs
• Refunds will be made within 14 days of receiving the goods

§8 COMPLAINTS

The Client has the right to submit a complaint.

Complaints should be reported to the address: biuro@piokami.pl

The complaint should include:

• Client's details,
• description of the problem.

Complaints are processed within 14 days.

§9 COPYRIGHT

All electronic materials available in the store are the property of the Seller.

It is prohibited to:

• copy,
• distribute,
• share with third parties.

Violation of copyright may result in civil and criminal liability.

§10 LIABILITY

The Seller is not liable for:

• improper use of materials,
• damages resulting from improper installation of devices,
• errors resulting from the Client's lack of knowledge or experience.

The Client carries out projects at their own risk.

§11 PERSONAL DATA (GDPR)

The data controller is PIOKAMI Rajmund Januszewski.

Data is processed solely for the purpose of order fulfillment.

The Client has the right to:

• access their data,
• correct it,
• request deletion.

§12 FINAL PROVISIONS

The Seller reserves the right to change these regulations.

Polish law applies to contracts concluded through the store.

In matters not regulated, the provisions of the:

• Civil Code,
• Consumer Rights Act apply.

§13 ONLINE PAYMENTS (AUTOPAY)

• Online payment processing in the store is carried out by an external payment operator.
• The customer can use the following payment methods:
  • fast online transfers (pay-by-link),
  • BLIK payments,
  • credit card payments:
    • Visa,
    • Visa Electron,
    • Mastercard,
    • Mastercard Electronic,
    • Maestro.
• In the case of choosing online payment, the customer is redirected to a secure payment operator's page to complete the transaction.
• Payment is considered completed at the moment of obtaining positive payment authorization.
• The order fulfillment time is counted from the moment:
  • of obtaining positive payment authorization – in the case of card payment,
  • of the seller's bank account being credited – in the case of other payment methods.
• The seller does not charge additional fees for using card payments unless explicitly stated otherwise during the order process.
• The customer's payment data is processed by the payment operator in accordance with its regulations and security policy.

Effective date of the regulations: 01.04.2026

Address

PIOKAMI Rajmund Januszewski

1 Maja 77/1
58-530 Kowary

NIP: 6112368168

Contact

biuro@piokami.pl

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