§1 GENERAL PROVISIONS

The online store available at the address www.piokami.pl is operated by:

PIOKAMI Rajmund Januszewski

1 Maja St. 77/1

58-530 Kowary

Poland

NIP: PL6112368168

This regulation defines the rules of:

• using the online store,
• placing orders,
• concluding sales contracts,
• delivering digital and physical products,
• submitting complaints,
• withdrawing from the contract.

Contact with the Seller:

• e-mail: biuro@piokami.pl
• phone: +48 66 88 020 55

§2 DEFINITIONS

• Seller – PIOKAMI Rajmund Januszewski
• Client – a natural person, company or organizational unit making a purchase
• Digital product – content delivered electronically (e.g., e-books, instructions, files)
• Physical product – tangible items
• Sales contract – a contract concluded between the Client and the Seller

§3 TECHNICAL CONDITIONS

To use the store, the following is required:

• a device with internet access,
• an up-to-date web browser,
• an active e-mail address.

§4 PLACING ORDERS

Orders can be placed through the website 24 hours a day, 7 days a week.

The condition for order fulfillment is:

• providing correct data,
• making payment.

The sales contract is concluded at the moment of payment confirmation.

Orders are processed within 3–14 working days from the moment of receiving payment.

§5 PRICES AND PAYMENTS

All prices are quoted in Polish zlotys (PLN) and are gross prices.

Available payment methods:

• fast online transfers,
• electronic payments,
• traditional transfer.

The Seller reserves the right to change prices.

§6 DELIVERY OF PRODUCTS

Digital products

Digital products are delivered:

• automatically after payment is made,
• via a download link or email.

The Client is obliged not to share purchased materials with third parties.

Physical products

Physical products are delivered within 7–14 days, depending on product availability.

§7 RIGHT OF WITHDRAWAL

According to Article 38 of the Consumer Rights Act:

The right of withdrawal does not apply to digital products if:

• delivery of content has begun with the Client's consent,
• the Client was informed about the loss of the right to withdraw from the contract.

By making a purchase, the Client agrees to the immediate execution of the order.

Return of physical products

The consumer has the right to withdraw from the contract within 14 days without giving a reason.

This period expires after 14 days from the day the consumer took possession of the goods.

To exercise the right of withdrawal, the Seller must be informed (e.g., by email).

• The goods must be returned immediately, no later than within 14 days
• The consumer bears the cost of return
• Refunds are made within 14 days of receiving the goods

§8 COMPLAINTS

The Client has the right to submit a complaint.

Complaints should be reported to the address: biuro@piokami.pl

A complaint should include:

• Client's data,
• description of the problem.

Complaints are processed within 14 days.

§9 COPYRIGHT

All electronic materials available in the store are the property of the Seller.

It is prohibited to:

• copy,
• distribute,
• share with third parties.

Violation of copyright may result in civil and criminal liability.

§10 LIABILITY

The Seller is not liable for:

• improper use of materials,
• damages resulting from improper installation of devices,
• errors resulting from lack of knowledge or experience of the Client.

The Client carries out projects at their own risk.

§11 PERSONAL DATA (GDPR)

The administrator of personal data is PIOKAMI Rajmund Januszewski.

Data is processed solely for the purpose of order fulfillment.

The Client has the right to:

• access their data,
• correct it,
• request deletion.

§12 FINAL PROVISIONS

The Seller reserves the right to change these regulations.

Polish law applies to contracts concluded through the store.

In matters not regulated, the provisions of:

• the Civil Code,
• the Consumer Rights Act apply.

§13 ONLINE PAYMENTS (AUTOPAY)

• Online payment processing in the store is carried out by an external payment operator.
• The customer can use the following payment methods:
  • instant online transfers (pay-by-link),
  • BLIK payments,
  • credit card payments:
    • Visa,
    • Visa Electron,
    • Mastercard,
    • Mastercard Electronic,
    • Maestro.
• When choosing online payment, the customer is redirected to a secure payment operator's page to complete the transaction.
• Payment is considered completed upon obtaining positive payment authorization.
• The order processing time is counted from the moment:
  • of receiving positive payment authorization – in the case of card payments,
  • of the seller's bank account being credited – in the case of other payment methods.
• The seller does not charge additional fees for using card payments unless explicitly stated otherwise during the order process.
• The customer's payment data is processed by the payment operator in accordance with its regulations and security policy.

Regulations effective date: 01.04.2026

Address

PIOKAMI Rajmund Januszewski

1 Maja St. 77/1
58-530 Kowary, POLAND

NIP: PL6112368168

UniCredit Bank

IBAN: LT25 3250 0279 6845 4073
BIC: REVOLT21

Contact

biuro@piokami.pl

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